Frequently Asked Questions (FAQs)

Cryptocurrency Basics

Cryptocurrencies are digital assets designed to be used as a form of digital exchange currency that utilizes cryptography as a way to provide security for every transaction. Usable on peer-to-peer networks, cryptocurrencies are secure monetary exchanges of financial value.

The world of cryptocurrency is only going to grow from here! There are a number of different cryptocurrencies, with the most popular being Bitcoin, Ethereum, and Litecoin. Here at Cryptometre, we specialize in Bitcoin, Ethereum, Bitcoin Cash, Stellar, Ripple and Litecoin.

Bitcoin and Ethereum are simply two different forms of cryptocurrency. Each operate under their own exchange value and monetary value, but are also the most popular forms of cryptocurrency. They are relatively easy to find on the exchange and also amongst the most common cryptocurrencies that one might see.

That depends on a few things! First, if you plan on opening a crypto wallet where you can easily store your earned Bitcoin and Ethereum, then you will require a crypto address, both a public and private digital address, so that your earned crypto can be immediately deposited into your wallet. Second, if you do not wish to open a crypto wallet, you must use a different process to exchange cryptocurrency.

First, you have to register with Cryptometre! We’re your full-service crypto dashboard prepared to offer you exceptional buying and selling powers and services right from the comfort of your own home. Because we’re an automated system, as soon as your transaction is finished, you’ll instantly see your Bitcoin, Ethereum or other cryptocurrency deposited into your account. Here at Cryptometre, we make the difference in crypto payment solutions.

With Cryptometre, our wallet creation function is fully integrated into our registration process. In other words, when you register with Cryptometre, you’ll also create a wallet, so that you can store, deposit, and withdraw Bitcoin and Ethereum, as well as deposit and withdraw Fiat. Don’t worry, we’ll be sure that you’re all set to begin buying and selling cryptocurrency once you’ve finished creating your account.

This is the simplest process! All you have to do is make sure that you’re logged into your account on Cryptometre, navigate into the exchange, and begin purchasing cryptocurrency at your leisure. If you’re using traditional currency for the first few exchanges, we can link your account to your private bank account to provide a seamless transaction.

Another simple process! Simply log into Cryptometre, access the exchange, and begin placing your crypto up for sale at a price that you believe to be of fair market value. You may see some users want to exchange other currencies for yours, and that’s completely fair. However, as the seller, you have the power to choose just how you’d like to be paid.

Your Cryptometre Account

Check to be sure that your wallet is correctly linked to your account. View your account settings to ensure that your wallet is active. If your wallet is active and is reflecting a current balance, contact us immediately, so that we can help to reset your account. If you do not see an active wallet in your account, you may have missed a step during account registration. Contact us directly, so that we can remedy the situation.

We’re very sorry to hear that! Was it something we could have prevented? Contact us at your earliest convenience to let us know what went wrong. You can easily delete your account through your account settings. It may take over 24 hours for your account to be completely deleted. We’re sorry to see you go, but we hope you come back soon.

That sounds exciting! Simply navigate to your account settings, click “edit,” and you should immediately see the entry fields become unlocked, so that you can change your address and relevant contact information. Our system will update itself automatically and you will not be required to perform any additional functions.

While we do not currently support this feature, we recommend that you both create one account with a shared password to operate out of. We are unable to accommodate multi-use accounts at this time, but if we are able to integrate this feature into our services in the future, we will surely let our growing community know of our new capabilities.

We do not put an expiration date on any of our accounts for a number of reasons, with the most important one being that we cannot remove an account that still has cryptocurrency in its wallet. With that said, we encourage all of our users to delete their accounts if they no longer wish to buy or sell cryptocurrency through Cryptometre.

Here at Cryptometre, we’re always looking for new ways to “wow!” our community. While there are already a number of integrated and built-in bonuses associated with your account, we frequently offer promotions, upgrades, and exciting specials designed to help our community get more out of our relationship with them. Trust us, we’ll do whatever we can for our community.

Pricing Information

You can find the current market rate of Bitcoin and other cryptocurrencies directly in the exchange. Simply sign into your account, navigate into the exchange, and you can see the current rates of all support cryptocurrency in real time.

Here at Cryptometre, our fully automated process provides exceptional speed and unmatched capabilities, virtually providing you with an instant result. Simply confirm your sale or purchase transaction, and you’ll see your latest activities reflected in your account within minutes.

Cryptometre is a universal cryptocurrency platform that combines different payment methods and cryptocurrencies such as Bitcoin, Ethereum, Bitcoin cash, Stellar, Ripple, Litecoin digital currencies, payment cards like debit or credit, and private bank services. We’ve specifically built our services around the idea of reaching more users than ever before. For that reason, we’ve extended our capabilities to include a wide range of crypto and conventional payment methods.

Cryptometre supports a number of different payment methods, including Sofort, Bank Transfer, SEPA, Visa, Mastercard and soon Neteller and Skrill. In addition, we support the purchase and sale of Bitcoin and Ethereum, and the deposit and withdrawal of Fiat.

At Cryptometre, we’re concerned about our community, not ourselves. While we do take a small percentage of each transaction as commission, we also are transparent in where we distribute that earned income. We are constantly looking to improve our services, increase efficiency within our system and infrastructure, and design new and innovative ways to buy and sell cryptocurrency. With that said, we also have the lowest commissions and fees on deposits, withdrawals, and transactions within the cryptocurrency exchange market. More information you can find in Fees & Limits page.

As long as the purchase has not been processed, you still have the ability to cancel it. Simply navigate to your account details and select transaction history. If the order has not been processed, you will see the option to cancel the order. If it has been processed, please contact us as soon as possible, so that we can work with you to cancel your order.

Security Information

In addition to Blockchain technology, Cryptometre goes to great lengths to protect the information of our users. We maintain the highest level of security standards across the board. Our Trusted IP, our impeccable SSL certificate, and our wallet cold storage allows us to protect the integrity of every transaction.

With every signup, login, and transaction, we require every user to complete a fast and easy verification process. In addition, we also require that users confirm their email and contact information prior to making their first sale or purchase. Our process protects against the unlawful use of another’s account and/or wallet to buy or sell cryptocurrency.

Let’s retrace your steps first. Had you experienced any issues prior to becoming locked out? Did you enter your password incorrectly multiple times? Did you log in from a new location or device? These questions will help us narrow down the potential causes of your situation. However, there is also a chance that our system detected a malicious intrusion into your account and locked it out of a precaution. Please reach out to us directly, so that we can better address your unique situation.

Changing your password is quick, simple, and hassle-free. In fact, we recommend that all of our users change their password frequently, and never use the same password twice, so that you can best protect yourself against security threats and intrusions. Simply log in, navigate to your account details and search for “change password.” Follow the on-screen prompts and confirm your changes. Your password changes will take effect immediately upon confirming your changes.

If you’ve forgotten your password, simply click “Forgot Password” on the login screen. This will open up a dialogue box and initiate the change password process. You will be required to verify your identity through email, phone, or text. After verification, you will have the ability to reset your password. Upon confirming the changes made, your password change will take effect immediately.

Service Questions & Information

We love hearing from our community, especially for suggestions and recommendations. Please reach out to our customer support team at your earliest convenience. We’d love to hear about your new suggestion or recommendation.

If you do not see your question listed in our frequently asked questions section, please reach out to our team directly, so that we can better address your unique inquiry. Please be sure to provide us with a detailed and accurate description, so that we can direct your inquiry to the appropriate department.

At this time, we do not have any plans to begin supporting additional forms of cryptocurrency. As Bitcoin and Ethereum are amongst the most popular forms of cryptocurrency, we look forward to performing exceptional service within the parameters of the Bitcoin and Ethereum exchange markets.

Cryptometre is constantly evaluating, innovating, and optimizing our services to ensure that we are always doing everything we can to meet the growing demands of our community. Our updates are performed inconspicuously and can often go unnoticed. However, when we plan to roll out larger updates to our interface, systems, or process, we will inform our community and provide accurate details, so that they know exactly what to expect.